Guarantee & Returns

Returns Policy

Last updated: July 2026. Review our research compound return conditions, replacement guidelines, and refund eligibility.

Research Compounds Return Exception

Due to the sensitive biological nature and strict purity requirements of laboratory research materials (including Retatrutide, Melanotan II, and BPC-157), opened or unsealed product vials cannot be returned for resale or reuse to maintain lab safety standards.

Damaged or Defective Items

If your shipment arrives with damaged packaging, broken vials, or compromised security seals, please notify our team within 7 days of delivery. Include photographic proof of the damaged shipment and package tracking details for immediate evaluation.

Purity Discrepancies & Quality Claims

In the rare event that an analytical discrepancy is identified during your laboratory testing, submit the corresponding Certificate of Analysis (CoA) or testing log to our research team. Verified quality deviations are eligible for full batch replacement or credit.

Refund & Credit Processing

Approved refunds or account credits will be processed within 5 to 7 business days following inspection approval. Refunds will be credited back via the original payment method utilized during checkout.

Return Shipping Costs

For verified order errors or defective shipments caused by MKM Biolabs, return shipping and replacement dispatch costs will be covered entirely by us. Unapproved return shipments will not be accepted at our facilities.

Returns & Replacement Support

To initiate a return inquiry or report a damaged shipment, contact our support team directly: