Age Verification
I confirm that I am 21 years of age or older and understand that all products available on this website are intended solely for laboratory research purposes.
Research Use Only • Not for Human Consumption
MKM Biolabs
I confirm that I am 21 years of age or older and understand that all products available on this website are intended solely for laboratory research purposes.
Research Use Only • Not for Human Consumption
Last updated: September 2026. Review the conditions for unopened product returns, damaged or faulty products, and refunds.
If you are a consumer buying online, you may tell us that you wish to cancel within 14 days of delivery and return the product within a further 14 days. For a change-of-mind return, the product should be unused with its original security seal intact. Please contact us for return instructions before sending it back.
We accept returns of products that arrive damaged, defective, or with a compromised security seal. Please contact us within 14 days of delivery and include photographs and tracking details where available so we can arrange the return or an appropriate remedy. This does not limit your statutory rights for faulty goods.
For change-of-mind returns, an opened or unsealed product cannot be returned where the health protection or hygiene exception applies. This does not affect your rights if a product is faulty, damaged, or not as described. If laboratory testing identifies a quality discrepancy, please send the relevant Certificate of Analysis (CoA) or testing log to our team. We will investigate and provide the appropriate remedy, which may include a refund, replacement, or credit.
For an eligible cancellation, we will refund the original payment method within 14 days of receiving the product back or evidence that it has been returned, including the standard outbound delivery cost where required. We aim to process approved refunds within 5 to 7 business days where possible. Faulty product claims will be handled in accordance with your statutory rights.
For verified order errors or faulty or damaged products, we will cover reasonable return shipping and replacement dispatch costs. Please contact us for return instructions before sending a product back.
To initiate a return inquiry or report a damaged shipment, contact our support team directly: